Florham Park, New Jersey, United States
Maersk Line, the global containerized division of the Maersk Group, is dedicated to delivering the highest level of customer-focused and reliable ocean transportation services. Our vision, built from a strong heritage of uprightness, constant care, and innovation, has guided our business operations since the first Maersk Line vessel sailed in 1904. By remaining committed to that vision we have expanded our business to become the world’s largest ocean carrier. And we are consistently recognized as the most reliable container shipping company.
As the leading ocean transportation carrier in the world, we offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award winning talent development initiatives. Our competitive compensation and benefits package for full-time employees includes health, dental and vision insurance, 401k savings plan with an employer match and paid time-off. Our parental leave policy is recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our talent through ongoing personal and professional development initiatives. Lastly, as one of the cornerstones of our values, we strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.
The Reefer Specialist assists clusters handling customer inquiries concerning Reefer usage and reason(s) for unsatisfactory cargo outturn(s) conducting root cause analyses and process improvement. Customers first and foremost use the account owner or customer service representative as their contact point but in case needed, the Reefer Specialist thereafter, in agreement with the mentioned colleagues, communicates directly with the customer and to the best of his/her ability solve the issues(s) raised. Claims prevention, but not Claims handling is an integral part of the function.
Assist and guide colleagues and customers with regards to:
The right usage of a reefer be it stuffing, set points, special technologies, transport to the point of shipping etc.
Interpretation between a normal and deviating reefer function and the influence on the cargo outturn.
The difference between a planned and an abnormal reefer operation and the influence on the cargo outturn.
Interpretation of reefer data be it reefer data logs, customer recorders etc.
Non-standard commodity requests be it new commodities, longer transits etc.
We are looking for:
Ability to apply knowledge of reefer unit performance to the transportation business
Proficient technical expertise and ability to translate ‘complex’ technical issues into layman’s terms
Reefer cargo care understanding
Teamwork minded and able to work with peers
Influencing without authority
5+ years of experience within the refrigerated industry
Reefer unit service engineering experience or equivalent
Understanding of and insight into reefer technology
Postharvest Perishable commodity knowledge
Teaching experience in either classroom or field settings
You must be authorized to work for any employer in the US. Local candidates only; no relocation assistance is provided.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.