Gouda, Netherlands, Netherlands
Company Overview :
On any given day, every moment matters to someone, somewhere. And every moment, Motorola Solutions’ innovations, products and services play essential roles in people’s lives. We help firefighters see around buildings and police officers see around street corners. We keep utility workers connected and visible to each other with real-time voice and data communication across the smart grid. And we provide the situational awareness first responders need when a moment brings catastrophe. We help people be their best in their moments that matter.
Department Description :
EMEA Product Go-To-Market
Job Description :
The primary objective of this role is to support the Motorola Solutions (MSI) Channel Partners in Belgium; the Netherlands; Iceland; Norway; Denmark; Sweden and Finland (otherwise known as Northern Europe) to maximise sales revenue and market share.
1. Main Duties
1.1. Channel Partner Presales Support
Working closely with the regional MSI channel sales team, this role provides MSI’s Channel Partners with guidance on product selection; documentation and all aspects of system design and configuration across the full portfolio of solutions sold through the channel.
1.2. Vertex Standard Technical Support
This role is also responsible for providing technical support (pre- and post-sales) to Channel Partners who sell the Vertex Standard product portfolio.
1.3. Channel Partner Technical Training
This role is partially responsible for supporting the delivery of technical training to Channel Partners across the region upon request from, and in close collaboration with MSI’s Learning organisation. Working closely with this team, they will support the creation of technical training material and assist, when needed with translation into a local language.
1.4. Voice of the Customer Support
This role is also partially responsible for supporting Voice-Of-Customer (VOC) activities with Channel Partners and end-customers – working closely with MSI’s Go-To-Market (GTM) team to ensure the product portfolios are fit for purpose thereby maximising sales and market share.
1.5. Channel Partner Event Support
Working closely with the regional channel sales team, this role is responsible for supporting channel partner events and meetings where technical product demonstrations and presentations are required. This would also involve manning exhibition booths at industry events and meeting prospective customers.
1.6. Channel Partner Post-Sales Support
This role may occasionally be required to assist the Motorola Service Desk with on-site support when requested and deemed appropriate. For example when a problem needs to be observed first-hand and technical data needs to be extracted from the system.
2. Extent of contact with internal and external individuals
Excellent communications are absolutely critical to the success of this role. The Pre-Sales Support Engineer must be able to communicate effectively at all levels within diverse external and internal organisations.
3. Authority to Decide
The Northern Europe Channel Pre-Sales Support Engineer is responsible for the following decisions:
Basic Requirements :
The Channel Pre-Sales Support Engineer should meet the baseline requirements listed in the following profile: