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Customer Operations Specialist

Krakow, Krakow, Poland

Posted: 19-Apr-2017

Ref#: 12345704000


Company Overview :
On any given day, every moment matters to someone, somewhere. And every moment, Motorola Solutions’ innovations, products and services play essential roles in people’s lives. We help firefighters see around buildings and police officers see around street corners. We keep utility workers connected and visible to each other with real-time voice and data communication across the smart grid. And we provide the situational awareness first responders need when a moment brings catastrophe. We help people be their best in their moments that matter.
Department Description :
The Motorola Services Support Team (SST) is single point of contact for Motorola Solutions throughout Europe, North Africa and Middle East Services Organization. Supporting Customer Support Manager (CSMs) and responsible for Service contracts management on Greenfield, Invoicing support including Service Billable request management and invoicing. The SST is part of the Central Services Business & Operations Organization, serving primarily Customer Support Manager (CSMs), Management and external customers. 
Job Description :
  • Work close together with CSMs around service contracts (new service contracts, renewals, billable services and any other one off services, which in detail means:
  • Contract Management including contract setup in Greenfield (data  entry), Entitlement, Invoicing , Billable Services Requests (Installation Agreements, Repairs, any other one-off services) including
  • Support in customer required invoicing format and language.
  • Be a single point of contact for overview all contracts under support and invoicing status.
  • Work very close with peers within SST all embedded in a matrix organization.
  • Log invoices sent to customers and establish a report on monthly basis and share with CSMs keep them updated and provide reports proactively and on demand.
  • Deal with existing customers that need support with invoices, customer accounts, service contract entitlement questions acting supportive and drive solutions.
  • Act as customer facing ambassador for Motorola Solutions. Conduct yourself and communicate in a professional manner in order to help and facilitate customer requests as seamlessly and efficiently as possible.
  • Support SST in other administrative task that might be necessary.
Basic Requirements :
  • Good English (Russian complementary)
  • Good communication skills, both spoken and written.
  • Attention to detail
  • Service orientation and hands on mentality
  • Oracle expert and Excel skills, Google office
  • Calm and professional manner with the ability to work well under pressure either as an individual or as part of a team

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