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Team Lead, Channel & Marketing Support

Krakow, Krakow, Poland

Posted: 28-Mar-2017

Ref#: 12345703382


Company Overview

On any given day, every moment matters to someone, somewhere. And every moment, Motorola Solutions’ innovations, products and services play essential roles in people’s lives. We help firefighters see around buildings and police officers see around street

Department Description

The Motorola Service Desk is a single point of contact team for Motorola Solutions throughout Europe, Israel

and Africa. Multilingual call, chat and email support for prospects, customers and partners in the following

languages: English, German, French, Spanish, Italian, Polish, Russian and Hebrew. 08:00 – 18:00 CET Monday

to Friday. The MSD is part of the Solutions Support Centre, working closely with Marketing, Channel Sales,

Services  &  Technical Support Operations.


Job Description

  •  Evaluate marketing leads from team members determine customer needs and escalate accordingly to the Sales teams
  • Help drive growth of marketing leads to sales leads and work with Sales and our channel partners towards closed loop reporting (closed – won sales opportunities)
  • Making sure we execute on our PartnerEmpower program, new partner applications and changes to existing accounts
  • Work with marketing/ channel teams on campaigns, follow-up call campaigns, promotions
  • Identify areas for improvement with individuals, systems or processes, work to improve these areas and/or highlight issues to management
  • Have regular contact with stakeholders (Marketing & Channel Operations) on weekly conference calls & others when required
  • Have an overall view of the MSI (Motorola Solutions) business & stay informed of all new product and service offerings
  • Take an active part in interviewing and hiring of new team members
  • Maintain daily operation (work distribution, shift planning, etc.) to ensure targets and SLAs are met
  • Manage a team up to 10 people
  • Performance management, personal development, coaching & mentoring of team members
  • Lead and participate on projects

Basic Requirements

  • Excellent English
  • Second language (desired)
  • Good leadership qualities (ability to coach, encourage and motivate others), but also able to work as part of a team
  • “Can do attitude”, abililty to prioritize and work to deadlines
  • Strong customer focus and customer advocacy approach
  • Able to work with minimum supervision using own initiative, be flexible and proactive, work under pressure
  • Experience with live chat for customers (desired)
  • Sales, Sales ops and/ or marketing experience (desired)
  • Knowledge of Salesforce.com (desired)

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