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Affcent Field Service Technician

Lanham, MD, United States

Posted: 23-Jun-2017

Ref#: 12345706066

2033BR_AFCENT Field Service Technician
Location: Remote
Travel: over 50%

Job Description :
Duties of the Senior Field Technician for AFCENT in this EMEA area of operations include the following:
  •     Maintain and repair AFCENT owned Astro 25 Trunking Systems across Afghanistan, Jordan, Kuwait, Qatar, and UAE.
  •     Travel Quarterly to all AFCENT locations to conduct system maintenance and ongoing telephone and email technical support.
  •     Fleetmap design / code plug construction
  •     Dedicated service lead for managed Astro 25 services as they pertain to AFCENT customers
  •     Provide configuration management, version control, and system documentation for AFCENT customers across established AOR.
  •     Working across Motorola Solutions organizations to proactively solve customer problems on a daily basis for AFCENT customers
  •     Lead effective/productive technical meetings
  •     Excellent technical writing skills, allowing for easy understanding of the daily activities, outstanding actions, and issue resolution. Daily reports are submitted to standard report repository accessible by all Federal Service Europe members
  •     Strong planning & organizational skills, with sound judgment and decision making abilities for continued maintenance of multiple ELMR systems.
  •     Responsibilities include troubleshooting, system repair, quality assurance and customer training on Motorola Astro 25 Land Mobile Radio products, including trunked, simulcast, and conventional systems
  •     Required knowledge of all Motorola CPS and programming utilities. Windows, Linux, and UNIX based operating systems and proficiency in Microsoft Office suite
  •     Field optimization and maintenance of Astro 25 IV&D Trunking Systems including RF and networking products using the latest technology service analyzers & tools
  •     Thorough working knowledge of a Key Management Facility (KMF) and other data functionality of an IV&D system including; Text Messaging, MUPS, OTEK & OTAP
  •     Thorough working knowledge of Network Management functionality, PRNM Suite, Provisioning Manager (PM), Radio Control Manager (RCM), MCC7500 Dispatch Console, Voyence (UNC) and Unified Event Manager (UEM)
  •     Ensure that sensitive matters and materials are properly handled to include consideration of corporate ethical standards and all applicable international legal & cultural requirements and values
  •     Participate in Motorola University online training to insure that all Motorola Solutions employee courses applicable to this position are completed.
  •     Coordinate with various U.S. Federal Government Markets Division (USFGMD) and Motorola Solutions Corporate offices as necessary to effectively support the AFCENT customer.
  •     Work closely with the Service Manager, CSM, sales, and SI PM to ensure delivery of SI and service project tasks.
  •     Communicate with SSC and NMO support groups to ensure proper issue resolution.
  •     Support the Service Manager (SM) on occasions where the FST pool temporarily short-handed due to vacations, training, etc.      
  •     Direct interface with AFCENT leadership and end users
  •     Takes operational decisions within general guidelines & processes
  •     Authority to enact technical resolutions for assigned customers.
Basic Requirements :
  • Possess no less than five (5) years of field technician experience and at least 3-5 years of senior field technician experience
  • Completed 4 year college Diploma in the electronics field or Equivalent Military experience,
  • Have a minimum of two to three years of contracts Management experience
  • Ability to obtain necessary security clearance as required by a U.S. Government contract.

Strongly preferred experience incumbent should possess:
  • Understand basic and advanced terminology of Motorola Solutions’ communications systems and Motorola Solutions Service product
  • Be able to effectively interface with the customers’ technical representatives and Motorola Solutions’ own service delivery organizations to include the technical and administrative departments of Motorola Solutions’ subcontractors
  • Possess a good working knowledge of computer applications required for responsibilities noted in the above section
  • Be of U.S. Citizenship and possess a U.S. Secret level Security Clearance
  • Work well in group related activities and displays leadership abilities
  • Vaild Driver's license
Garima Srivastava

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