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Application Service Delivery Manager

Maidenhead, Berkshire, United Kingdom

Posted: 22-Jun-2017

Ref#: 12345706015


Maersk are on a journey to become a digital organisation by 2020, and we want you to be part of our team. You will be responsible for driving maintenance and support of a suite of related applications to support major business function/s (e.g. Commercial) whilst being accountable for leading a delivery team and managing the overall service plan, scope, cost, work schedule and contractual deliverables

Responsibilties

 Accountable for availability and stability of the applications in their delivery Portfolio, making sure that resources are properly used and initiating corrective action when necessary

• Deciding the contents of initiatives together with the Senior IT Manager heading Application Management Services (AMS),Application Managers and Project Managers

• Managing relationships with vendors making sure all contractual terms are met and manages associated costs

• Making sure the head of AMS is aware of any vendor issues

• Making sure correct application of and adherence to organisation’s support methodologies and metrics to all activities

• Responsible for own budget and support to the head of AMS with preparation and review of budgets for area of responsibility

• Working with the Head of AMS, Application Managers and Project Managers to make sure all applications are properly supported

• Defining and applying measurable guidelines and standards including data quality measures that can all be used for optimising the use of systems, vendors and processes.

• Accountable for directing and motivating the application teams to deliver on overall goals and strategies

Who we are looking for

Required Experience

• Solid experience in managing application management teams, typically 6+ years• Previous roles might include Application Manager

• ITEL Certification

• Application Maintenance

• Application Portfolio Management

• Project Execution• Project Management

• Quality Management

• Requirements Management

• Risk/return analysis

• Business Skills

• Solid understanding of how IT works

• Ability to lead and work with teams

• Strong leadership skills with demonstrable ability to achieve results in a fast-moving environment

• Ability to evaluate risks and make decisions accordingly

• Good critical reasoning and problem solving skills

• Ability to effectively communicate to all layers within the organisation

• Culturally sensitive and able to quickly analyze and assess a situation and provide robust recommendations and solutions

• Conscientious attitude with ability to multitask


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