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Request Fulfilment Analyst

Maidenhead, Berkshire, United Kingdom

Posted: 3-Apr-2017

Ref#: 12345703520

Request Fulfilment Analyst

About Maersk Group

The Maersk Group is a diversified global conglomerate with activities mainly in shipping and energy industries. It employs roughly 121,000 people, and generated 59 billion US dollars in revenue in 2012.

As a Group, its business success is built on a number of strengths: size and global reach, financial strength, talented employees, time-honoured values, approach to sustainability and drive to innovate. Combined, these strengths form a unique platform for the Group’s continued success and future growth.

With the ambitions of the different businesses in the Group, there is a need to strengthen the IT infrastructure, as this is a core enabler for future growth and stability. The Group is now taking the next step in professionalising its IT infrastructure services by creating a world-class professional IT shared services organisation that allows its employees across the world to stay connected and do business seamlessly, through efficient and reliable infrastructure. The new organisation will service the entire Group on Infrastructure services and will enable the Group to have consistent and efficient delivery of IT infrastructure services, and an increased ability to accelerate key improvements such as IT security.

The Maersk Group is on the lookout for ambitious, accomplished and dedicated IT individuals who are interested in joining in its transformation journey.


The role

An exciting opportunity has arisen to join a brand new team as a Fulfilment Analyst.  The team will create a faster and more streamlined process for request fulfilment, sitting above each team that are engaged with the request fulfilment process.  You will provide onsite support for physical records management, acting as subject matter expert in a specific technical area, consulting on development and operations. The Fulfilment Analysts will become part of a strong team who are a source of knowledge, technique, or expertise for the subject.  As customer requests are received, The fulfilment analyst works to meet the demand following all policies and procedures in place at Maersk.

  • Applies expertise to support the organisation's vision and strategic direction
  • Translates subject matter terminology into business terms and recommends alternatives
  • Creates and reviews technical documentation (such as user guides, training manuals, and system specifications) prior to distribution to end users
  • Manages physical records and performs archive management
  • Performs document management activities including document control, Enterprise Document management services, Intranet content management
  • Day to day point of co-ordination between the project community and fulfilment request activity
  • Follows requests from inception to successful conclusion.

Skills and qualifications

  • To be truly successful, an individual must be able to perform each duty above.
  • Knowledge of the principles of inventory control and operations management.
  • An understanding of scheduling, and MRP techniques a plus.
  • Ability to make existing systems work to their fullest with the flexibility to manipulate information outside the system when necessary.
  • Able to form and foster professional relationships across all levels, both internal and external to the organisation.
  • Commitment to customer service.
  • Experience with spreadsheet and database technologies.
  • Self-motivated, fast learning and able to build upon learned concepts as new information is obtained.
  • Ability to write reports, business correspondence, and procedures. Ability to effectively present information, both orally and in writing, and respond to questions from groups of managers, clients, and customers.
  • Ability to define problems, assimilate data, establish facts, and draw valid conclusions.
  • Possess strong organisational and time management skills

We Offer

An exciting and attractive career is offered in an ambitious and competitive international environment with the possibility of continuous professional and personal development.

Maersk Line IT offers a fast paced, challenging and truly international atmosphere with activities in Copenhagen, London, Charlotte and India.

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