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Collections Representative

New Albany, OH - Ohio, United States

Posted: 10-Apr-2017

Ref#: 12345704061



About iQor:

Our 40,000 customer care professionals, service technicians, and analytics specialists help the world’s best-known brands transform every customer experience into a competitive advantage.

Location: New Albany, OH

Schedule:  Monday – Friday 8:00am – 4:30pm Monday - Friday

Responsibilities:

  • Ability to resolve the customer’s problem with first call resolution
  • Deliver award winning customer service
  • Sales and sales negotiation
  • Data entry and document systems per customer requirements
  • Multi-tasking speaking with customers with data entry
  • Using multiple computer applications with client systems
  • Work in a fast paced environment
  • Work well under pressure 
  • Ability to work evening hours

Benefits

  • Competitive base salary
  • Lucrative bonus structure
  • Potential for raises with top performers  

Qualifications:

  • High School Diploma or equivalent required
  • Stable employment history
  • 6 months of Collections, Customer Service or Sales experience required. 
  • Excellent oral communication skills
  • Ability to work a flexible schedule
  • Ability to overcome customer’s objections with rebuttals
  • Active listening skills a must
  • Adheres to client and company requirements
  • Proper dress code
  • Team oriented
  • Reliable and punctual
  • Time management skills
  • Self motivated
  • Must be receptive to feedback
  • Advanced problem solving skills
  • Sales skills
  • Computer literate 

iQor is an AA/EEO employer. M/F/D/V

iQor offers employee discounts on many major phone carriers, for major gyms, and for numerous other products and companies!

 iQor offers benefits after 45 days of employment. As well as quarterly reviews, which could include both a raise and a bonus four times a year.

For more information, please visit our website:  http://www.iqor.com 


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