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Customer Service Agent

New Albany, OH, United States

Posted: 24-Aug-2017

Ref#: 12345707731


iQor delivers award winning customer service and collections support for some of the top brands and services in the marketplace.  We believe in a strong team environment, excellence in customer relationship support, work life balance and growth opportunity.

We want you to be a part of our growing family in our New Albany, OH contact center.

 

Why iQor?

When you become part of our iQor family, you're not just accepting a job but an invitation to advance your career and build leadership skills for the future. Beyond financial stability, competitive benefits, and best-in-class training with cutting-edge technology, we offer excellent compensation. As a true pay-for-performance organization, your career path and compensation are clearly defined by your work productivity and drive to succeed.

 

Location: New Albany, OH

Schedule:  TBD

Salary:  Depending on Experience

 

Overview:

Customer Service Agents (CSAs) will handle inbound customer service calls from customers who are requesting assistance with placing on-line orders, general inquiries about products offered, pricing, order status, billing questions, returns, cancellations, refunds and other service related questions.

You’ve got energy, enthusiasm, drive and determination. We’ve got competitive compensation, great benefits, flexible schedules, and a career path that rewards performance with growth and opportunity.

 

Requirements: 

  • Minimum high school graduate or equivalent
  • Accuracy and timeliness in entering and confirming information - Type minimum of 25 WPM
  • Excellent computer & web navigation
  • Accurate data input skills - must work with multiple systems to research, troubleshoot and resolve customer issues.
  • Stable work history
  • The ability to maintain a confident, friendly and helpful tone in conversation.
  • Able to understand detailed policies and procedures and explain these to the customer in a manner which is easily understood.
  • Ability to multi-task efficiently – Able to navigate system and seamlessly converse in a friendly tone
  • Will handle and hold secure confidential and sensitive customer information
  • Open to coaching and feedback focused on call efficiency and continuous improvement
  • May be asked to assist with other program support including email, web chat, co-browse, outbound and other support initiatives.

 

Benefits:

  • Medical, Dental, Vision (eligible after 45 days).
  • Retirement Savings Account
  • Health flex spending account
  • Life, Supplemental life, and disability insurance
  • Performance bonus
  • Quarterly Performance Reviews
  • Family medical, unpaid extended, and bereavement leave
  • Paid Time Off

 

iQor is an AA/EEO employer. M/F/D/V

iQor offers employee discounts on many major phone carriers, for major gyms, and for numerous other products and companies!

iQor offers benefits after 45 days of employment. We also offer quarterly reviews, which could include both a raise and a bonus four times a year.


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