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Core Technical Support Specialist, Rugby, United Kingdom

Rugby, United Kingdom, United Kingdom, United Kingdom

Posted: 8-May-2017

Ref#: 12345704499


Core Technical Support Specialist
Rugby, United Kingdom

Company Overview

On any given day, every moment matters to someone, somewhere. And every moment, Motorola Solutions’ innovations, products and services play essential roles in people’s lives. We help firefighters see around buildings and police officers see around street corners. We keep utility workers connected and visible to each other with real-time voice and data communication across the smart grid. And we provide the situational awareness first responders need when a moment brings catastrophe. We help people be their best in their moments that matter.


Department Description

Airwave leads the world in delivering mission critical communications services. Great Britain’s emergency services and many public service organisations rely on Airwave to keep them communicating during both day to day operations and especially during unplanned incidents.

Today, we are transforming how they are able to use some of these tools, taking advantage of tomorrow’s capabilities today, blending technologies to achieve better results. We are delivering the benefits of 4G for high speed secure video and data on demand. This enables faster decision making through the application of real-time intelligence and dynamic resource management.


Job Description

As our successful Core Technical Support Specialist within the Network Support Department you will provide technical support for a wide range of technologies to both internal and external stakeholders.

Your role will include incident management of escalated complex faults, maintenance and proactive monitoring for DiMetra Tetra, IP and Mobile Data networks.

You will provide support on all aspects of technical support including platforms, applications and customer/ end user devices.

You will be required to investigate the root cause faults and initiate any changes required to optimise service.

You will provide, predominantly 2nd line support to a range of technologies supporting Networks and Services, optimising activity and reducing supplier support costs.

Additionally, you will take responsibility to maintain and support a range of vendor IP equipment.

As our Core Technical Support Specialist, you will also be required to work to an emergency on call rota.


Basic Requirements

  • You will have experience within a Radio telecommunications network, IT systems or Internet protocol with a general understanding of fixed telecommunications networks and services and of mobile data technologies
  • Good understanding of Tetra, specifically Motorola Dimetra
  • Knowledge of TCP/IP protocols
  • Understanding of LAN and WAN protocols
  • Detailed knowledge of Firewall principles
  • Good knowledge of ISO20K and ITiL principles
  • Excellent written and verbal communication skills Excellent analytical skills and high attention to detail

Desirable:

  • Degree level qualification or equivalent in a communications related subject
  • Qualified to CCNA level
  • Relevant subject related qualification


Are you interested? Apply HERE!


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