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Cross Functional Quality Lead - A1DJF

Tulsa, OK, United States

Posted: 16-Mar-2016

Ref#: 1154220

About Whirlpool Corporation

Whirlpool Corporation (NYSE: WHR) is the number one major appliance manufacturer in the world, with approximately $20 billion in annual sales, 100,000 employees and 70 manufacturing and technology research centers throughout the world in 2014. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, Jenn-Air, Indesit and other major brand names in more than 170 countries. We earn the trust of consumers in nearly every country by focusing on what matter most. Because of our leadership practices, development opportunities, business performance, strong reputation and a commitment to the communities where we live and work, Whirlpool Corporation has received many awards including - Fortune Magazine's Top Companies for Leaders, one of the world's Most Admired Companies, Fast Company's Top 50 Most Innovative Companies and we've had a perfect score on the Human Rights Campaign Corporate Equality Index for over 11 years in a row.

This position is located at our global headquarters in Saint Joseph and Benton Harbor, Michigan - a breathtaking vacation community on 40 miles of Lake Michigan beachfront, where swimming, sailing, kayaking, waterskiing, boating, and beach volleyball are abundant. The company is host to a variety of employee resource groups, including a Young Professionals Network  a group of more than 700 local members who are active in corporate social responsibility commitments like Habitat for Humanity, Cook for the Cure, United Way, Boys and Girls Club, and other social activities. A quick 90-minute drive from Chicago, Southwest Michigan is also home to a new Jack Nicklaus signature golf course called Harbor Shores, 17 other public golf courses, nearly 20 wineries, two art districts, many seasonal festivals, outdoor concerts and events all year long. Join us in making the most of moments that matter. Additional information about our company can be found at Follow us on LinkedIn or join the conversation @whirlpoolcorp on Twitter.


Job Description:

Currently, we are seeking qualified candidates for a Cross Functional Quality Lead opening to join our North American Quality organization.

The Cross Functional Quality Lead serves as the focal point of mega project total product quality and as a liaison between design, manufacturing, procurement, product development, service and cross functionally drives total product quality. This position drives a clear understanding of existing issues, designs and process that clearly address these issues. Identifies top quality opportunities, organizes and leads pro-active quality action teams to address issues. Also insures testing for components, module set and product. Also enforcing existing processes are planned for and executed in design, manufacturing and supply.


What You Will Do

  • Quality Cross Functional Lead will initiate the analysis process assign ownership and accountability for each of the functional leads.
  • Lead the mega project teams in the use of proven data mining process, best of the best and should quality model to identify opportunities, set reliability, performance, craftsmanship and SIR targets using standard templates to report progress. Set breakthrough targets where needed.
  • Provide escalation path to quickly resolve issues and break down barriers
  • Serve as the quality expert on the project driving end to end quality from voice of the customer and inputs into defining a winning product to post launch.
  • Evaluate design tradeoffs and provide Customer Quality and total cost of quality value analysis
  • Reach across product groups to pull in skill sets and knowledge experts when needed
  • Identification of Proactive Quality Action Teams, facilitation, oversight reporting and results
  • Drive the FRACAS failure review boards identification and resolution of issues discovered in testing
  • Develop and oversee the post launch QI cadence plans and early warning systems through production or until all quality commitments are achieved.
  • Identify and make continuous improvements to Mega Quality Process as we identify new opportunities, techniques and tools to deliver breakthrough customer quality at launch.



What You Need to Succeed

  • Five years or more of technical/engineering/product experience on laundry products
  • Bachelor’s Degree (Engineering Strongly Preferred)
  • OpEx training preferred
  • Thorough product knowledge
  • Thorough knowledge of quality systems
  • Thorough knowledge of product development tools and process
  • Comfortable working in all areas: mechanical, electrical, manufacturing…
  • Leadership to drive the team and deliver higher levels of quality
  • Ability to balance product / product cost, schedule and quality balance
  • Make sure the quality / customer impact is considered in every decision
  • Active participant in identifying issues and problem solving
  • Builds relationships, team work, breaks down barriers
  • Coach mentor change quality culture
  • Appropriately challenge team
  • Know when to reach out for support elevate issues to break barriers down


Endless Opportunities

Whirlpool has big plans for the future, just like you. We understand that it takes preparation and hard work to get there. So, we offer challenging purpose, ownership of your role, great teams, and tools to build your capability. In our performance-based setting, you can take your career in exciting new directions - and as far as you want to go.

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