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Platform Owner / Technical Web Master

berkshire, Maidenhead, United Kingdom

Posted: 20-Apr-2017

Ref#: 12345704048

Maersk Line are in the process of accelerating and expanding the capability of their online channel having
recently launched a new, improved and multi-branded online website. They are now undertaking an activity to
transform the architecture to one that is “always on” evolving the technology, architecture, processes and tooling.

Part of this vision will be to create an IT Webmaster function to own, maintain, govern and optimise the online
features ensuring that they align to the “always on” vision.

An amazing new position now exists for an online webmaster with proven technical feature-level ownership of functionality on the website. The job holder will have complete accountability for a number of online features and have technical ownership and responsibility for governing their development, deployment, maintenance and optimisation working across both IT and business functions.

The role will involve;
  • Bringing industry leading webmaster principles that can be applied to high-traffic high revenue digital channels
  • Working closely with project teams to transition new/changed services into operations
  • Using analytics to prioritise change, either to drive those with the most value or proactive change reducing risk to production
  • Maintaining a detailed architectural understanding of the features, top-to-bottom, from user experience through to systems of record
  • Close working with the Development/Test function throughout the continuous delivery pipeline
  • Alignment with Application Management function ensuring that any changes are risk assessed and ensuring features continue to comply with “always on” reference architectures as they evolve
  • Working with the business site owner on optimisation initiatives
  • Governance of development in line with the online standards
  • Supporting incident management and problem management with service restoration and root cause analysis
  • Driving proactive maintenance and change required to reduce risk to the features
  • Working closely with product owners and vendors on a pipeline of continuous improvement

Key responsibilities
  • Online feature level ownership of the technological solution
  • 24/7/365 incident support for a number of online features
  • Using analytical tooling to understand how features are performing and to drive proactive change to improve or reduce risk
  • Governance and control at a feature level of all change planned for deployment onto the platform
  • Vendor & stakeholder management
  • Forming a team with other Webmasters to build flexibility of support
Required experience 
  • BA degree in design related subject, or equivalent practical experience
  • Experience of Always On or highly available architecture design and governance
  • 5+ years in leading and governing a mature online technical team in a fast pace online function
  • Experience working on high traffic B2C or B2B websites
  • Experience working on CMS driven websites
  • An understanding of developing for digital and the constraints applicable to digital design
  • Experience working with multi-faceted project teams
  • Experience working in an agile development environment
  • Working with a mature DevOps methodology, processes and tooling

Technical skills 
  • Intermediary skills of site analytics, monitoring and optimisation tools
  • Strong technical knowledge of web development technologies (CSS3, HTML5, Javascript, Sitecore 8) and high performing coding practices
  • Experience in optimising web channel performance
  • Architectural understanding of highly available web methodologies including data persistence, replication, global traffic management, content delivery networks and multi data centres

Business skills 
  • Experience working with an entire delivery team, including; BAs, business stakeholders to all levels, UX architects, developers (on/off shore) and test
  • Stakeholder management skills
  • Ability to manage conflicting priorities
  • Shipping / Logistics Industry knowledge an advantage

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