IS Site Services Specialist - 1603917

Berkshire-Bracknell, Berkshire-Bracknell, United Kingdom

Ref#: 12345699826

Date published: 4-Nov-2016

Role Purpose
To ensure smooth delivery of IT services within a given geography (UK)

Accountabilities
  • Responsible for and supports delivery of IS services to clients on site
  • Responsible for managing local suppliers of IS Services
  • Leads and manages local IS projects, supports regional and global projects.
  • Supports ad-hoc service requests as required
  • Delivers continuous improvement of IS Services to support business initiatives and to improve the quality of the IS services delivered
  • Ensures compliance with Syngenta IS Standards and policies
  • Develops, maintains and improves IS processes and standards
  • Prepares and issues communication to all stakeholders of local issues and changes.
  • Occasionally, on request, works outside of origin country but within same geographical region.
  • Operates as part of the Client Service Management team working in accordance with their processes, governance tools and contributes to knowledge management.
  • Manages escalations as required
  • Acts as the backup for the country Site Service Manager
  • Provides hands-on support to resolve IT issues as required
  • Develops local IT solutions to support business need as appropriate

Critical success factors & key challenges

  • Support the implementation of the IS End User Services model
  • Contribute to IS Knowledge Management by ensuring that any local specialties are captured
  • Establish good working practices with geographically dispersed teams of different cultural backgrounds.
  • Establish good relationship with key stakeholders and clients.
  • Support/Manage any local projects as appropriate
  • Identify opportunities for standardisation and simplification
  • Continuously seek to improve service to the client 

Knowledge, experience & capabilities

Critical knowledge
  • Technical knowledge of IT infrastructure and end user computing technology
  • Working knowledge of how a service organisation operates
Critical experience
  • Experience in working in a technical IT role
  • Supporting IT projects
  • Dealing with customers/clients
Critical technical, professional and personal capabilities
  • Good communication and presentation skills
  • Good customer service skills
  • Ability to develop relationships within IS and with vendors
  • Ability to cope with pressure
  • Possess sound commercial awareness and persuades and convinces clients and project teams of proposed solutions and approach.
  • Confidence fixing problems hands-on
  • Troubleshooting and problem management skills
Primary Location: GBR-Berkshire-Bracknell

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